How does MAS help dealerships increase profit and retention through Service and Fixed Operations training?
MAS strengthens dealership profitability by refining every process inside the service drive. We identify inefficiencies, improve communication between departments, and coach advisors and managers to deliver consistent, measurable guest experiences. By aligning people, process, and technology, MAS helps dealerships increase R/O dollars, reduce cycle times, and build stronger customer retention through accountability and clear performance tracking.
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Frequently Asked Questions
Find out more about how Modern Automotive Solutions can help you with Service & Fixed Ops Training
To make the service department operate like a performance-driven business unit. MAS focuses on measurable efficiency—raising effective labor rate, improving upsell percentages, and strengthening retention through better communication and accountability.
We begin with a detailed service process audit—tracking dispatch flow, advisor performance, scheduling patterns, and client satisfaction trends. This diagnostic phase exposes bottlenecks that limit throughput or reduce profitability.
Yes. Our consultants work one-on-one with advisors to improve communication, sales technique, and time management. Training reinforces trust-based recommendations and structured repair order presentation methods that improve both upsell and CSI.
MAS tracks advisor close rates, effective labor rate, R/O count, and CSI improvement. These metrics are reviewed before and after training to ensure a quantifiable return on investment.
Yes. We specialize in Service-to-Sales integration, building pipelines that feed sales opportunities from existing service clients. This creates consistent customer engagement and long-term dealership retention.
Common issues include inconsistent advisor performance, weak dispatch structure, underused technology, and lack of accountability. We correct these with process mapping and measurable follow-up systems.
Managers participate in leadership development sessions focused on setting clear standards, coaching for consistency, and using KPIs to manage daily performance instead of reacting to monthly results.
Yes. We evaluate and train service BDCs to handle inbound scheduling, follow-ups, and maintenance reminders efficiently. This ensures better load control and higher appointment show rates.
Absolutely. Our process recommendations work within your current tools—PBS, CDK, Reynolds, Xtime, etc.—to improve utilization and reporting accuracy without requiring new software.
MAS offers post-training reviews, KPI dashboards, and quarterly tune-ups to keep advisors and managers aligned. Continuous monitoring ensures gains in efficiency and retention are sustained over time.